Support

Questions, answered.

Short answers to what people ask most. If yours isn’t here, write to hello@everkept.day.

How does sync work?

Everkept syncs through your own iCloud, in a private database that only your Apple Account can reach. Sign in to the same Apple Account on your iPhone, iPad and Mac, with iCloud turned on for Everkept, and your journal appears on each of them. There’s no Everkept account to create.

You can see how syncing is going in Everkept’s settings: tap the silver seal at the top of Today. If you’re signed out of iCloud, your journal stays on that device until you sign in.

What is the Face ID seal?

Everkept seals itself whenever you leave it, and opens again with Face ID, Touch ID or your passcode. It’s on to begin with, and it’s set per device, so you can keep it on your iPhone and off on your Mac. Change it in Everkept’s settings.

Where does my journal live?

On your devices, and in your own iCloud private database. We don’t run servers and never receive a copy. Your words are stored with CloudKit encryption, so only your devices can read them. The privacy policy has the details.

Can I export my journal?

Not yet: this first version doesn’t have an export. Your journal is always in your own iCloud and on your devices. If an export matters to you, tell us.

Why does Everkept ask for my location, and where does the weather come from?

So a day’s label can say where it happened and what the sky was doing, like “Graça, Lisbon · Rain, 14°”. The first time you keep something on today’s table, Everkept can take one location reading, round it to about 100 meters, and ask Apple’s MapKit for the town’s name and Apple Weather for that day’s weather.

It’s optional, and only used while you’re using the app. To turn it off, switch off Note where each day happened in Everkept’s settings, or change Everkept’s access in your device’s Location Services settings.

Why does Echoes ask for my Photos?

To bring back years you never wrote down. With your permission, Everkept looks on your device for photos taken on the same date in earlier years. Nothing from your library leaves your device unless you keep it in your journal. You can switch this off with Show unwritten years from Photos in settings.

Adding a photo to a day doesn’t need this permission: you pick photos in the system picker, and Everkept only sees the ones you choose.

Can I open a time capsule early?

No. A letter opens on its own on the date you chose, one, five or ten years on, and not a day before. Once it’s sealed, it stays sealed, even from you.

Can I choose light or dark?

Everkept follows your device, or you can choose Light or Dark under Appearance in Everkept’s settings.

What do I need?

  • An iPhone with iOS 26 or later, an iPad with iPadOS 26 or later, or a Mac with macOS 26 or later.
  • iCloud, to sync between devices.
  • For day titles, the question for today and written answers in Ask: a device that supports Apple Intelligence, with it turned on. Everything else works without it, and Ask still finds your days.
  • Moments (Journaling Suggestions) are on iPhone. Widgets are on iPhone and iPad.

How do I delete everything?

Delete the app from your devices, then remove Everkept’s data from iCloud in your iCloud storage settings. The privacy policy has the steps.

When can I get Everkept?

Soon. Everkept is coming to iPhone, iPad and Mac.

Still wondering?

Write to hello@everkept.day.